Terms and Conditions of Use

General Terms and Conditions of Sale for the Dropshipping Entrepreneur

Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
• Withdrawal Period: the period during which the consumer can exercise their right of withdrawal;
• Consumer: a natural person not acting in the course of a professional or commercial activity and who concludes a distance contract with the entrepreneur;
• Continuous Contract: a distance contract relating to a series of products or services, with obligations spread over time;
• Right of Withdrawal: the option for the consumer to withdraw from the distance contract during the withdrawal period;
• Entrepreneur: the natural or legal person who offers products or services at a distance to consumers;
• Distance Contract: a contract concluded between the entrepreneur and the consumer within the framework of a distance selling system;
• CESOP: the Central Electronic System of Payment Information established by the EU to monitor payment service providers.

Article 2 – Identity of the Entrepreneur
• Business name: Ck ecom
• KvK (Chamber of Commerce) number: 88628892
• VAT number: NL004636882B57
• Customer service email address: info@lilyandcloe.com
• Business address: Keurenplein 41, 1069CD Amsterdam

Article 3 – Scope of Application
These general terms and conditions apply to every offer issued by the entrepreneur and to every distance contract concluded. Before the conclusion of the contract, the general terms and conditions are provided electronically or otherwise.

Article 4 – The Offer
• Offers are without obligation. The entrepreneur reserves the right to modify offers.
• The offer clearly specifies the total costs, including shipping fees, customs duties, and any additional charges levied by the postal carrier or courier service.

Article 5 – The Contract
The contract is concluded as soon as the consumer accepts the offer and fulfils the specified conditions. Acceptance is immediately confirmed by email by the entrepreneur.

Article 6 – Right of Withdrawal
• The consumer has a right of withdrawal of 14 days from receipt of the product, without having to give any reason.
• Return costs are borne by the consumer when exercising the right of withdrawal.

Article 7 – Costs in Case of Withdrawal
The entrepreneur will refund payments within 14 days of withdrawal, provided the product is returned in perfect condition and in its original packaging.

Article 8 – Customs, Import Duties, and VAT Responsibility

8.1
All products offered and sold on this website are shipped under Delivered Duty Unpaid (DDU) conditions, as defined by Incoterms 2000. This means that the customer is solely and fully responsible for all costs and obligations related to importing goods into the destination country.

8.2
These obligations include, but are not limited to:
(a) payment of import duties, VAT or Goods and Services Tax (GST), and other applicable taxes or fees upon entry;
(b) customs clearance fees, including brokerage, inspection, or handling fees imposed by customs authorities, postal carriers, or courier services;
(c) compliance with local laws, product regulations, restrictions, and required certifications in the delivery country.

8.3
The seller (referred to as “the entrepreneur”) does not act as the official importer for any order. Ownership and legal responsibility for the goods are transferred to the customer at the time of shipment. The entrepreneur is not responsible for delays, seizures, refusals, or fines due to the customer’s non-compliance with import laws or failure to pay required fees.

8.4
The entrepreneur provides the necessary commercial documentation for international shipment (including, if necessary, a pro forma or commercial invoice, product description, and declared value). However, the entrepreneur does not guarantee that the documentation or products will meet the specific regulatory or technical requirements of the destination country. It is the customer’s responsibility to verify whether the ordered products are permitted for import, restricted, or require special permits or licenses.

8.5
The customer agrees to indemnify and hold the entrepreneur harmless from any financial liability, claim, penalty, or charge imposed by customs authorities or third parties due to the customer’s non-compliance with import regulations.

8.6
Customers are strongly advised to contact their local customs authority or consult relevant import guidelines before placing an order to avoid unexpected fees, delays, or refusals at the border.

Article 9 – CESOP Compliance
Since 2024, payment service providers record transaction data in the CESOP (Central Electronic System of Payment Information) in accordance with EU regulations. The entrepreneur complies with this regulation, which may affect the monitoring and reporting of payments.

Article 10 – Compliance and Warranty
• The entrepreneur guarantees that the products conform to the contract and legal requirements.
• Defects must be reported in writing within 14 days.
• Products must be returned in their original packaging and in perfect condition.

Article 11 – Delivery
• Orders are delivered within 30 days unless otherwise agreed.
• In the event of delay, the entrepreneur will inform the consumer within 14 days of the order.
• Orders are shipped under conditions making the customer the consignee and responsible for import formalities.
• The entrepreneur ensures compliance with international shipping regulations but declines responsibility for delays or issues during customs clearance.
• The customer’s failure to comply with import obligations is not a reason for cancellation or refund.

Article 12 – Complaints
• Complaints must be submitted in writing within 7 days of discovering the problem.
• The entrepreneur will respond within 14 days. If a longer period is needed, an estimate will be provided.

Article 13 – Disputes
These terms are governed by Dutch law. Disputes will, as far as possible, be settled amicably. As a last resort, they will be submitted to the competent court in the Netherlands.