Delivery Policy

Shipping & Delivery

Welcome to our page dedicated to information about the shipping and delivery of your orders. We want to provide you with a simple, transparent, and pleasant shopping experience. Below you will find all the details you need to better understand our processes.

Processing and Delivery Times

To offer you the best value for money, we have chosen to ship our products directly from our suppliers. This approach allows us to significantly reduce transportation, storage, packaging, and shipping costs, enabling us to offer you competitive prices.

  • Order processing: All orders are prepared and shipped within 24 to 72 hours after confirmation.

  • Average delivery times: Once your order has been shipped, you will receive your products within 5 to 10 business days.

We do our utmost to meet these timelines. However, in rare cases, delays may occur due to circumstances beyond our control (weather conditions, peak seasons, etc.).

100% Free Shipping

We have chosen to offer free shipping on all your orders, regardless of the total purchase amount. You can shop with complete peace of mind without any extra fees.

  • Home delivery: Every order is delivered directly to your home, with no minimum purchase required.

  • Availability: We deliver to most regions in Europe, and specific information about your delivery area will be provided at checkout.

Order Tracking

We know how important it is to track the progress of your order. That’s why we provide a dedicated tracking page.

  • Once your order has been shipped, you will receive a tracking number by email or SMS.

  • You can track your package in real time starting 2 to 3 business days after your order.

  • Access all delivery status updates so you know exactly when your package will arrive.

Any Questions About Your Order?

If you have any questions or concerns, we are here to help. We recommend that you check our FAQ page, which covers many common queries.

If you do not find the answer to your question, our customer service team is available:

📧 Email: info@lilyandcloe.com

We thank you for your trust and remain at your disposal for any further information.
Happy shopping in our store!

Sincerely,
The Lily & Cloe Team